Thank You for Choosing ORRA
Terms and conditions on purchase of products and GeneralGeneral T&C:
- Any matter/claim/dispute arising out of the transaction will be subject to Mumbai jurisdiction only.
- Any request for further services or Exchange/Buyback of the products or complaints should be accompanied with the original invoice/receipts and certificates.
- If payment is made by local cheque or demand draft, delivery of the item purchased will be made only after realization of the instrument amount.
- The Company can withdraw or alter ORRA Exchange/Buyback policy without prior notice at any given time and the decision of ORRA shall be final.
- For any assistance, please feel free to reach out to us on 18002661888 or 09321566343.
For purchases above Rs. 2 lakhs, the customers will have to enter PAN card details before placing the order. Non – insertion of PAN details may lead to cancellation of the order. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
Manner of Purchase, Payment, Refund and its manner, Cancellation of order, Shipping, Delivery, Repair, Insurance during delivery.
Repairs: Charges for missing & additional (metal / stone) will be applicable as per actuals.
www.orra.co.in is owned by ORRA Fine Jewellery Private Limited (‘ORRA’) having its registered office at House of ORRA, Aver House Building, Plot B26, off. New Link Road, Opp. Citi Mall, Andheri West, Mumbai – 400053, Maharashtra
Standard delivery time for online order: 7- 10 Business Days*
Online Support – Monday to Friday – 10AM – 6PM
Make by order jewellery shall take 40 business days* for delivery
Make to order (ORRA & Non-ORRA):
We don’t accept cancellation for customised jewellery products. If the customer wants refund or wants to exchange it with other product, in that case, making charges and stone charges of the ordered product will be deducted from the amount paid and balance will be refunded to the customer account in 7 -10 business days or will be adjusted against the exchanged product.
Please read these Terms and Conditions carefully before using the Website. In accessing and using the services provided by our website you signify your consent and agreement to be bound by the Terms and Conditions specified herein
ORRA reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to check for the recent updates. Any updates to these Terms of Conditions shall take effect immediately upon the date of posting and you agree to be bound by the terms of these updates and amendments.
Persons who are incompetent to contract under the Indian Contract Act, 1872 are not eligible to use or transact through this Website. Further, if you are using the Services on behalf of a company or organization, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.
Those accessing the website from India shall be solely liable to comply with the local laws.
ORRA shall make changes in the content of the website at any time without informing the customers and without bearing any liability.
